We accept returns of products purchased online and shipped within the United States and Canada only.

Merchandise eligible for return must be unused, unworn, and in good condition with original hangtags and packaging attached and must be returned within 30 days.

Final sale merchandise includes Kate Spade New York by Lenox items, fragrances, and merchandise discounted by 50% or greater off the original price.

Unworn swimwear may only be returned with original hangtags attached and with original liner intact.
Legwear may only be returned with its original packaging intact.

Once your return is received, it could take up to 5 -10 days for it to be processed.

For US returns, click here.

For Canada return instructions, click here.

We accept returns of products purchased online that are unused, unworn with original hangtags and packaging attached.

Items purchased on zhientb.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.

You can expect a refund in the same form of payment originally used for purchase within 5-10 business days of us receiving your returned product.

We accept returns of products purchased online that are unused, unworn with original hangtags and packaging attached.

Items purchased on zhientb.com and shipped to Canada may not be returned or exchanged at a Kate Spade New York shop.

Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.

Returning eligible items is easy.

Step 1
Pack your items securely, in the original package if possible.

Step 2
Ship it back

*All shipping charges are at the expense of the customer.

You can expect a refund in the same form of payment originally used for purchase within 5-10 business days of us receiving your returned product. Note: we do not accept c.o.d. Deliveries or exchanges.

In the case of items damaged during shipment, please immediately contact our customer care department at 866-999-5283. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.

Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.

For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

You can expect a refund in the same form of payment originally used for purchase within 5-10 business days of our receiving your returned product.

Your refund will include the cost of the item, plus any applicable sales tax. Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.

Gifting charges are non-refundable.

A new e-gift card will be issued and sent by email on all refunds where the order involved use of a gift card or e-gift card as the only payment method.

If you are returning an item that was shipped to you as a gift, you will receive an e-gift card containing your refunded amount.